Refund policy
At Misfit Studio, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return, items must:
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Be unworn, unused, and in their original condition.
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Include all original tags and packaging.
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Be free from stains, odors, damage, or signs of wear.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
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Sale or clearance items.
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Gift cards.
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Limited-edition or made-to-order products (unless faulty).
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Items returned without original tags.
How to Start a Return
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Go to your account and request the refund from your orders tab
- Or email me at kaelanperrett@msftstd.com with your order number, item and what the issue is.
Once your return request is approved, we will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item received is defective.
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The wrong item was shipped.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at Kaelanperrett@msftstd.com with photos of the issue so we can resolve it promptly.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us at:
Email: Kaelanperrett@msftstd.com
Thank you for supporting Misfit Studios